FT Admissions Assistant

Location: Salt Lake City

House of Hope Admissions Department is excited to announce the opening of a full-time position in their fast-paced department!

This position offers a great balance of administrative work and client interaction with the primary goal of assisting women seeking treatment or those seeking to refer them to House of Hope. The best applicant would be a person who values a mission-driven non-profit organization that places a high value on personal and professional growth.

PRIMARY DUTIES

  • Answers basic questions about the program while presenting in a welcoming and motivating manner to individuals who may be feeling high levels of stress or uncertainty.
  • Facilitates intakes including forming a relationship with clients, thoroughly completing required paperwork, and managing a healthy transition in to residential or outpatient treatment at HOH.
  • Positive public relations during admission calls and in conducting the initial screening of potential clients seeking substance abuse treatment, ascertain insurance coverage, schedule assessments and intake appointments and facilitate referrals to various treatment communities.
  • Provides case management for clients who need assistance obtaining verifications, birth certificates, social security cards, or other needed documentation.
  • Collaborate with the Department of Workforce Services to assist clients in accessing programs to meet their needs for financial assistance, health insurance or other resources.
  • Communicate with ORS agents on any non-compliance issues affecting a client’s medical or financial assistance eligibility and work with clients to resolve issues in a timely manner so that benefits are protected.
  • Manages client data and documentation process into the clinical record management and billing system.
  • Provides community outreach and education individuals and agencies about our continuum of services and will maintain familiarity with local organizations and resources.
  • Assisting with various other duties and special projects on an as-needed basis for the team or organization.

 We are looking for someone who meets the following qualifications:

  • Seeking a position in a mission-driven nonprofit organization for families.
  • Basic understanding of substance use disorders (SUD) and mental health challenges that women face including trauma-informed care, cultural competency, and gender-specific issues of women entering treatment alone or with children.
  • Excellent communication skills in working with diverse populations with various needs as well as multiple agencies and organizational departments,
  • Proficient at verbal and written communication skills as well as professional telephone and email communication.
  • Enjoys problem-solving, multi-tasking and can manage multiple projects simultaneously with attention to detail.
  • Self-motivated, demonstrates initiative in developing schedule and processes to accomplish own goals.
  • Resolves conflicts with clients, agencies, and co-workers with direct, professional, and calm manner.
  • Proficient computer skills, especially in MS Office with expertise in Microsoft Excel and Word in order to create and maintain Excel spreadsheets must be experienced and proficient with formulas, tables & formatting.
  • Preference given to applicants who have worked with Medicaid clients, have experience in insurance authorizations, data management for healthcare or case management for workforce services or similar agency.
  • Work calmly under deadlines with proficient stress and time management and ability to be flexible with change and fast paced environment; enjoys a job with a lot of variety and in working with many different team styles.
  • Values healthy direct communication; can accept and give feedback professionally; and form relationships with those who are struggling with many challenges in a compassionate and assertive manner.
  • Team oriented individual with the ability to work effectively in a fast-paced environment and multi-task while managing multiple priorities and working in a united manner to best meet the needs of families in need.

Salary Range: $14-16/hour depending on experience; Full benefits package includes health and dental insurance, life insurance and merit incentives, 401(k) at 5% dollar for dollar match after 1 year of employment, 20 paid sick and vacation days in first year PLUS 12 paid holidays per year including birthday and Health & Wellness day.

 Hours: 40 hours M-F, Monday – Friday, between 8:30am-6:00pm

Agency Requirements:

  • This is a non-smoking work site.
  • Must be at least 21 years old.
  • Must be able to pass extensive background check and drug test.
  • If in recovery, must have at least 2 years of sobriety.
  • Must have own reliable transportation, good driving record and willing to transport clients in own vehicle.
  • Must be willing to get TB test, influenza vaccination and co-vid vaccine since classified as health care-congregate care.
  • Due to high level of training provided, must be willing and able to commit to two years in this role.

House of Hope is a non-profit providing addiction recovery and behavioral health services to help women rebuild their lives and strengthen their families.

To Apply: Send resume, cover letter, and 3 professional references to: jobs@houseofhopeut.org. Please include job title you are applying for with all contact! Thank you!